3 Remarkable Differences in the Lyft vs. Uber Battle

The battle of Lyft vs. Uber is a beneficial one.

In the duration of a few short years, these two rideshare titans have managed to dominate the transport industry as two of the strongest brands in the market.

There’s no doubt about it.hese two rideshare titans have completely altered the way we travel.

These two rideshare titans have completely altered the way we travel.

Not only is getting to your destination much cheaper, but they have also made the entire process smoother and more efficient.

Now, on the surface, most people think that Lyft and Uber are virtually the same.

Indeed, there are some similarities shared by the two companies, but there are also distinct differences that make each brand unique.

This feature aims to compare and contrast these two rideshare mammoths and find out why they are the best at what they do.

Uber vs. Lyft for Passengers

1. Uber vs. Lyft for Passengers

One reason why both these companies continue to dominate the market is for their easy, convenient and on-demand rides.

For passengers, hailing an Uber or Lyft cab has never been easier.

Both make use of mobile app-based services that makes it very easy for the rider to find, summon and monitor a nearby available driver.

And it’s quick!

On average, both platforms have a waiting time of about four minutes from the time of the request to arrival on location.

Payment is also through the phone and riders can expect very high standards of vehicle cleanliness and upkeep.

The real difference, though?

The Lyft vs. Uber ride experience.

If you want a casual, chatty, ‘sit up front’ kind of trip, then Lyft is for you.

But if you prefer a more professional, undisturbed experience, that’s what Uber is all about.

The pricing also varies between the brands as well as their unique services.

Let’s look at how these two titans compare when it comes to pricing, costs and promotions?

Which is Cheaper:  Uber or Lyft?

When it comes to pricing, Uber and Lyft offer incredibly stiff levels of competition in an effort to lure customers away from each other.

While the prices vary from city to city and between different services, we find that both companies charge relatively similar rates across all dynamics.

For starters, both services charge about $1 as the base charge for any ride, $1.50 per mile and $0.25 for every minute spent driving.

On the lower spectrum, both companies charge the same standard rates for UberX and the standard Lyft.

The average rate is mentioned above, and it decreases as the service become less personal.

And the carpool options?

Services like UberPOOL charge an average of $1.10 per mile and $0.20 per minute while Lyft Line charges $1 per mile and $0.13 for Lyft rides.

In some areas, Uber is cheaper than Lyft while Lyft dominates other areas in terms of pricing.

Both are prone to severe price increases during certain peak periods.

The introduction of promotion codes has also helped pull and maintain customers for both services.

Pro Tip:  New Uber users can use Uber promo code RIDESHARE for $15 off your first ride.  New Lyft users can use Lyft promo code RYDER for $50 in ride credit.

Uber and Lyft Company Culture

When it comes to company culture and style, both brands have absolutely different ways of doing things.

That’s the real difference.

The Uber company culture is built wholly on professionalism and a slightly detached customer service.

While there are not many cheerful Uber drivers, they tend to get the job done with as much formality as possible.

They open doors for you and your party, ensure you get to your destination on time and only focus on driving and not making friends.

Uber cars also reflect the same vibe with sleek black, steel gray and classy blue colors.

Uber is a hit with professionals and corporate passengers who just need a chauffeur.

And Lyft?

Their culture is pretty much the exact opposite of Uber.

Lyft cultivates a casual Friday vibe that encourages drivers to be as friendly as they are informal.

With their exemplary warm and engaging customer service, it is not uncommon to see Lyft drivers fist bumping their passengers as they enter the cars and even offer them a seat upfront with conversation to boot.

All their cars have a huge pink mustache that symbolizes a fun and friendly environment.

These differences appeal to different types of people as well as the occasion or event being attended.

Uber and Lyft for Business

Difference Between Uber and Lyft for Business

Both Uber and Lyft provide rides for business purposes that aim to supplement late night transit, unscheduled travel, daily commutes as well as special work-related functions.

But due to Lyft’s casual and playful culture, it is very hard to match up with Uber for Business on this one.

Uber is miles ahead of Lyft in terms of professional appearance, driver image as well as a plethora of corporate and executive vehicles.

Look at it this way; would you rather arrive at a corporate partners meeting in a black, luxury sedan or a saloon car with a pink mustache at the front?

It depends on your job, though.

Uber drivers are more private and will open doors for you and your colleagues as opposed to throwing casual fist bumps and making their presence known like their Lyft counterparts.

It’s all about your personal preference.

Lyft and Uber Coverage Areas

When ridesharing started out, it was a once in a while novelty experience.

However, it is gaining popularity globally as the future of transportation.

Who has the edge here?

When it comes to resources and coverage, Uber takes the cup hands down.

With a larger fleet, more pricing options and an impressive price range for all occasions, it was only a matter of time.

Uber is fully available in 58 countries and 300 different cities worldwide.

Lyft is only available in approximately 70 cities in the United States and lacks some essential services and vehicles to expand internationally.

Customer Support

Despite the occasional controversy here and there, Uber and Lyft receive consistently high customer service and support results.

However, Lyft seems to be more active and responsive in this aspect than Uber.

In addition to an online customer support email (support@lyft.com), Lyft also has an emergency hotline (855-865-9553).

These two support lines are always available and have a general response time of about 48 hours.

And Uber?

They do not offer any sort of emergency hotline or even a phone number to reach customer support.

All they have is a customer support form and email with an average response time of 2 to 5 working days.

It is interesting though to note that both companies have declined in terms of customer service.

However, they are more likely to improve due to forced competition as they grow.

But for now, Lyft is ahead in terms of customer service and support.

2. Lyft or Uber for Drivers

Lyft or Uber for Drivers

Both the rideshare titans offer their drivers a few similar incentives.

These include the ability to work for non-traditional employers, pull their own hours and the option to work as much or as little as they desire.

However, the companies offer particularly different driver experiences that car owners and potential drivers should know.

First off, a driver’s personality really counts.

While Uber requires it’s drivers to be professional and operate in a ‘mind your own business’ kind of way, the requirements for Lyft are the exact opposite.

Lyft drivers should be outgoing, conversational and give off a very friendly vibe.

Uber vs. Lyft Driver Pay

Then there’s the small issue of who makes more between an Uber driver and a Lyft driver.

At the end of the day, both the companies pay very similar base rates.

However, our research shows that on a global scale, Uber drivers make an average of $16 an hour while Lyft drivers make $14 per hour without factoring in the tips.

Both offer new drivers a hefty bonus just for signing up.

Additionally, if a driver shows potential and hits certain daily and weekly targets, they are guaranteed power driver bonuses.

And tips?

Lyft has a one up on Uber in that it encourages riders to tip drivers using the Lyft mobile application.

Uber does not allow riders to tip drivers since they claim the tip is already factored into the fare.

Are the Extra Perks Better for Uber or Lyft?

Uber seems to be a bit more business oriented as opposed to Lyft’s more driver oriented style of added perks.

Uber offers its drivers perks like financial advice, free music, a decent fuel card program and phone bill discounts so the drivers can call and use their apps more freely.

Lyft, on the other hand, holds its drivers very closely by offering perks such as a savings and retirement options, fuel rewards and express pay programs that ensure the drivers get their dues instantly.

Pro Tip:  You don’t have to choose between driving only for Lyft vs. Uber.  You can do both!  In fact, we’d suggest it.  You can double up on perks, and cash in on the benefits that each has to offer!

Driver Support

You need to know what is going on and have quick access to information as it dispenses as a driver.

You also need a direct line to the administration in case of any issues or queries.

Much like the passengers, Uber drivers have a lot more to complain about than other companies.

Generally speaking, Lyft is much nicer and friendlier to its drivers than Uber.

However, Uber has really upped its game on driver support.

Uber has a very impressive forum where drivers can get together and enjoy the latest technology the company has to offer.

Both Lyft and Uber include email support for drivers as well as a support hotline to air their grievances and communicate on any developments.

Difference Between Lyft and Uber Apps

Looking at the rideshare giants, their technology has really experienced massive growth since inception.

Both Lyft and Uber make use of smartphone apps that work by recording addresses of trip end points for the riders.

The interface of the app then tracks rideshare vehicles via GPS and gives you the shortest route nav, ratings, and even electronic payment methods.

Let’s take a closer look.

Uber is continually fine-tuning and updating their iPhone and Android smartphone App. On the interface, riders can see all the different services, ETAs, service prices as well as passenger capacity.

A recent collaboration with Spotify allows riders and drivers to stream music via the app without incurring any data costs.

On the downside, drivers incur a $10 weekly cost to use Uber’s pre-supplied iPhones.

These disable the downloading of any other non-Uber app.

The Lyft app has a visual appearance and function that is quite similar to Uber’s.

Some redesigns now allow users to compare all three Lyft services at a glance.

You can also view ETAs, practical fare estimates and more using a very friendly interface.

The app also provides real-time cost updates, wait time, traffic updates and surge leads.

However, it is worth noting that Lyft tends to be more secretive with their pricing during surges and peak hours.

Nobody likes getting surprised with skyrocketed fares at the last minute.

3. Uber and Lyft Companies

Uber and Lyft Companies

If we are going to weigh in on this Lyft vs. Uber match, it is crucial to take a much closer look at these two companies and evaluate their roots since inception.

Both were founded in San Fransisco, California.

Although they may have a similar business model that utilize smartphones or online platforms, this is where the similarities and growth curves take different paths.

Popularity & Growth

These two rideshare giants are always in continual competition with each other.

It is very evident that Uber has more resources, investors, experience and appears to be more popular on a global scale.

However, Lyft is increasing its customer base at a very quick rate with attractive incentives for both drivers and clients.

All in all, both are expanding their growth worldwide.

Investment in Technology

When it comes to innovation and new technology, Uber and Lyft are hailed as fierce competitors.

Even while still competing heavily on pricing and other aspects, their rivalry extends to their greatest innovations.

Users can anticipate these technologies in the near future.

While both companies envision a future with driverless cars, Uber has been at the forefront of developing autonomous vehicles.

The rideshare giants predict that self-driving cars will take care of almost all the daily commuting tasks that people perform on a regular basis.

This will not only cut down costs for both the rideshare companies and the riders but also take the driving woes out of the equation.

And Lyft?

There have been talks involving General Motors.

Recent reports indicate that Lyft has already started testing vehicles with autonomous technology in collaboration with GM.

In an effort to expand their transportation services and growth, Uber and Lyft also expect to add helicopter and flight services to their array of services.

This will help people avoid being stuck in traffic.

It will also be cheaper than getting a flight at the airport.

With these and more technologies lined up, the future of ridesharing definitely looks bright and more convenient.

Lyft vs. Uber Q&A

Lyft vs. Uber Q&A

Without a doubt, both Lyft and Uber are the two most dominant players in today’s rapidly expanding transport industry.

While Uber’s staggering size, car portfolio, and levels of professionalism dominate the sector and make it hard for competitors to catch up, the fight for rideshare supremacy is by no means over.

Lyft is quickly gaining relevance in the industry and has even toppled Uber services in some regions.

Ultimately, the choice between Lyft vs. Uber largely depends on what services you prefer, the preferred overall experience as well as which part of the globe you are located.

So we’ve gathered some frequently asked questions here for those of you who’d like to know more.

Can you pay cash for a Lyft or Uber?

Lyft drivers are absolutely forbidden from accepting cash payments or tips.  When the ride ends, Lyft automatically charges your card on file within the app.  You will have the option of adding a tip in the app.  With Uber, however, there is no option to tip your driver through the app.  They add a service fee that goes to the drivers, but you are able to offer a cash tip if you choose.